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Little People Mean Nothing

Written By Brian Hicks

Posted May 21, 2008

You’d think that after making millions by brilliantly running a company into the ground with an army of attorneys at your side,  Mozilo would know the difference between “Reply” and “Forward.”

Oh, the fun that will be had.

By clicking “reply” when he meant to “forward”, he ignited comedic furor, calling a mortgage customer’s plea for help as a “disgusting” example of form letters hitting the lender.

Nice. Let’s screw the little guy. Lie to him. Allegedly sell millions of shares. Tell every one that all is fine with liquidity positions. Run the company into the ground, and then complain when some one needs help.

Unfortunately, the e-mail went back to the customer, Daniel Bailey Jr., who had asked Countrywide to modify loan terms so he wouldn’t lose his home.

“This is unbelievable,” Mozilo said in his e-mail. “Most of these letters now have the same wording. Obviously they are being counseled by some other person or by the Internet. Disgusting.”

More of the exchange can be read here.

Can you hear the sound of flushing, Mozilo?

The incident should bring Bailey some nice media attention, though.